Everything was great until a cockroach appeared in our room (no: 059) on 31/3 around 11.50pm. We were all disturbed by it and couldn’t go back to sleep. We even flipped over the beds to look for it but it was hiding. To make things worst, we found another cockroach which was dead behind the bedside cabinet.
I went to the reception to request changing rooms, no one was there. I tried calling the emergency number many times, however, no one picked up. The reason your staff gave me in the morning was that they were all asleep when I was dialling the numbers and it was raining, which is completely unacceptable. Why is the emergency number provided for guests when there’s no help available?
We felt so helpless in the middle of the night and stayed awake the whole night.
I trust that Mountain Resort values guest satisfaction and will take the necessary steps to address this issue appropriately. Sent an email on 2/4 but there’s no reply until now.
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